Reference

koko500 Legal Access For Your Account

koko500 Legal sets out how account access, personal data, wallet records and customer requests are handled for Indonesia.

Account rulesPrivacy requestsLocal accessWallet records
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LEGAL HELP PATH

Get Help With A Legal Request

A clear support route helps when you need to question an account decision, correct a personal detail or ask about a wallet record. Start from the account support path and include the email or phone number attached to your account, plus the relevant reference. We use those details to locate the right record without asking you to repeat your full account history.

Team online

Account access

If phone verification or an access decision is unclear, use the account support path and include your registered contact detail so we can match the request to the correct account record.

Wallet records

For DANA, OVO, GoPay or QRIS questions, send the payment reference and date shown in your account. We can check the cashier record without requesting your wallet password.

Policy changes

When you question a Legal term or need a correction, identify the exact section and explain the requested change. We will route the matter to the team handling account and privacy requests.

DATA HANDLING

How We Apply These Legal Rules

Legal is also about the practical handling of your account data after access is granted.

Data use

We use the details you submit for account access, phone verification, payment matching and support responses.

Cookie choices

Cookies can help keep your login path and selected page settings consistent between the mobile lobby and desktop account area.

Account security

Phone verification is completed before account access, and unusual changes may require another check.

Record retention

Account, payment and support records are retained for the operational or legal period that applies to them.

Correction requests

You can ask us to correct inaccurate account details by using the account support route.

Access questions

For questions about why access changed, refer to the account notice and provide its reference.

Questions About koko500 Legal Terms

These Legal answers address the searches we hear most often before account access. They cover eligibility, personal data, cookies, wallet records, corrections and contact steps, so you can understand the relevant rule before you submit an account request.

koko500 Legal covers account access, phone verification, personal data, cookies, payment records, retention and requests to correct or question an account decision. Access depends on local law.

Access is available where local law permits. You must check the rules that apply to you, provide accurate account details and complete phone verification before account access.

We use the account details needed for access, phone verification, payment matching and support. If a request concerns DANA, OVO, GoPay or QRIS, the payment reference can help locate the record.

Use the account support route and identify the inaccurate field, the correct replacement and your registered contact detail. Do not include a wallet password or another person’s private data.

Cookies may keep login continuity and page settings consistent when you move between a mobile browser and desktop. Your browser settings let you remove stored cookies or control future storage.

Yes. Send the account notice reference through the support path and ask for the applicable Legal reason. We can explain the relevant account step, including local-law access conditions.

DANA, OVO, GoPay, QRIS, bank transfer and virtual account entries may be linked to your account for reconciliation. Share the payment reference when asking us to check a status.

Related Pages

koko500 Indonesia Access guide Account information About Us Andar Bahar