Reference

koko500 Privacy Policy for Your Account

At koko500, our Privacy Policy tells you what account, device and wallet details we collect, why we use them and how you can ask about them.

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CONTACT ROUTE

Three Ways to Ask About Privacy

You can raise a Privacy Policy question without guessing which team to reach. Use the support link shown after account access, include the phone number linked to your account and describe the exact request. For wallet matters, add the relevant DANA, OVO, GoPay or QRIS reference without sending a password or one-time code. We use the same route for access, correction and deletion questions.

Team online

Account message

From your signed-in account, use the support link and state whether you need a copy, correction or explanation of personal data held for your account.

Wallet query

If a payment record looks unfamiliar, name the wallet route, such as DANA or QRIS, and provide the transaction reference so we can check the matching account entry.

Privacy request

For a data request, tell us the account phone number and the action sought. We may ask for account checks before releasing, changing or removing records.

DATA PRACTICE

What We Do With Account Data

Privacy work is part of the account path, not a separate promise hidden from you.

Data handling

We use account details, phone verification results, device signals and payment references for access control, transaction matching, security checks and…

Cookies

Cookies help keep your signed-in session active and remember basic access settings.

Account security

Phone verification is required before account access. Never send a password or one-time code through support; we use account checks…

Retention

We keep account, security and payment records for the period needed to operate the service, resolve disputes, protect accounts or…

Policy changes

When this Privacy Policy changes, we update the policy page and show the revised date or wording where appropriate.

Your contact

You may ask what data we hold, request a correction or ask about removal through the support link inside your…

Privacy Policy Questions Before Access

These Privacy Policy answers address the account steps Indonesian customers ask about most often. They cover phone verification, wallet records, cookies, device use, retention and requests for access or correction. If your question concerns a specific transaction, include its reference through the support path so we can examine the right record.

It covers account details, phone verification, device and cookie data, payment references, support messages, security records and your choices about access, correction or removal where local law permits.

We use your phone number to complete the account verification step, connect support requests to the correct account and help detect unusual access. Do not send verification codes to support.

Yes. The policy includes payment references and wallet status linked to DANA, OVO, GoPay and QRIS, along with bank transfer or virtual account references used to match an account transaction.

We may record device type, browser settings, login time, session data and security signals. These details help keep your account session working and identify access that does not match your usual pattern.

Use the support link inside your signed-in account, provide the linked phone number and ask for data access. We may complete an ownership check before sending account records.

Yes. Send a correction request through account support and describe the field that is wrong. Include the relevant payment reference only when needed, and do not include passwords or codes.

Retention depends on the record and the reason it exists. We keep data for service operation, security, dispute handling or legal duties, then remove or restrict it when no longer needed.

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